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April 27, 2018 Residential Cleaning Connection Newsletter
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 Volume 9  |  Issue 4  


Who Do You Trust?


By RJ Patel


In today’s world of fast-paced business, exploding social media, and “fake” news, who do you trust when you have a problem or a question? Whether you are looking for a roofing company or a kennel to board your pets, where is the first place you turn for suggestions? My guess is that you would say your neighbors, close friends and family – those that form your support group. When it comes to your business, who is your support group?


Enter ARCSI, A Division of ISSA. If you are a residential member of ISSA, you have at your fingertips access to a large group of residential cleaning company owners – your support group you can use as you run your business.


Over the past several years, I have been fortunate enough to meet several of my peers and form a very strong network that Asha and I are able to rely on for sound advice and guidance. We have even built a strong group in the Atlanta area that meets regularly. We don’t see each other as competitors but as peers. By sharing our knowledge, issues, and concerns, we have in fact made our business stronger.


Last week, I attended the ISSA Leadership Summit in Tucson. I was reminded once again why I joined ARCSI so long ago and why I remain a member now. The speakers were excellent – (off the chart great!) – but more than that, I value the relationships I have made over the years as a member. I was also happy to make a few new friends at this event – and I gladly welcome them into my personal network.


This week I attended the ISSA’s YES (Young Executive Society), before you ask why…because I feel Young! What a great event it was in Atlanta.  Ernie came for this and the Experience Show -- the restoration and carpet cleaning mini-convention. The people Asha and I met and the education was amazing.


Brant Insero from ISSA talked about “change management” -- how and why we decide to make changes, how it’s received and implemented (WOW)! It was a very powerful session. I encourage you to check out the offerings on the ISSA website and make yourself better to make your business better.


We have several opportunities coming up for you to encounter your residential “peeps.” In June, Joe Walsh, owner of Green Clean Maine, is holding a networking event at his facility in Portland, Maine. The event, sponsored by Bissell, will include a facility tour and the opportunity to learn how Joe manages his green cleaning business.


After that is the ISSA Show North America 2018 in Dallas. We haven’t had a Show in Dallas in a long time but know that they will welcome us back with open arms. The Show is always – and I do mean always! – a great place to meet, connect, share, and just have fun with your counterparts from all over.


Registration for the Show opens in May. If you want to get the most out of your membership with ARCSI, A Division of ISSA, then the Show is the place you need to be. 







 EVENTS & EDUCATION                   


Next Stop for the HCT: Baltimore

The House Cleaning Technician (HCT) training and certification is coming to Baltimore in May. This is your opportunity to differentiate yourself from other residential cleaning companies in your market as professional and knowledgeable.


"I took the HCT class in Chicago, it was so worth it. You will learn so much and it gives you a great feeling of accomplishment as well as being certified," John Winter, of Dawn to Dusk Cleaning Services in Michigan, said.


Becoming certified gives you the knowledge to be the best cleaner possible. Certified House Cleaning Techs understand all the surfaces they will find in clients' homes, how to clean them and (almost more importantly) how NOT to clean them.


This year we have ample opportunity to get you and your team the HCT Certification.

Offered by the IICRC accredited school, the Institute for Service Excellence, the course is taught by Bruce Vance, ISE.




Upcoming Networking Event in Portland, Maine at Green Clean Maine

Are you in the northeast? Feel like getting together with your residential cleaning community? Then join ARCSI for a regional networking event at Green Clean Maine on Thursday, June 21.


ISSA Residential Member Joe Walsh of Green Clean Maine is hosting a get-together and facility tour at his offices in Portland Maine.


The networking event is sponsored by Bissell Commercial. Bissell national Accounts representative Ron Lund will be on hand to answer all your vacuum questions.


Register today for fun and educational networking event.




ISSA Show North America 2018 Travels to Dallas

Yes, it’s that time again – time to start planning your annual trip to the biggest cleaning show of the year – the ISSA Show North America. Mark your calendar now!


ISSA Show North America 2018

October 29 – November 1, 2018
Dallas, Texas

Education, Innovation & Connection


Registration opens in May. Watch your inbox for more details!






Steps to Evaluating Team-Training Programs

It's essential to have a well-designed training program and to measure its effectiveness. To do this, companies need to explore behaviors and job performance changes, but also assess how well training is impacting business results.


Read the full article on Cleaning & Maintenance online.




Amazon Ditches Independent Contractor Model For House Cleaning Services

Retail Giant Bucks Tech Industry Trend by Hiring Employees In Pilot Program
From Cleaning Business Today


Reports from Bloomberg and Business Insider indicate that Amazon has shifted direction in its latest foray into the $16 Billion residential cleaning market. The company has a new pilot program in Seattle, Amazon Home Assistants, which hires cleaners as regular employees, not as 1099 independent contractors. Services can include cleaning, trash removal, laundry, and dishes.


Read the full article at




Spotting the Red Flags of Workers Comp Fraud

The red flags indicating potential workers compensation fraud are evolving, and employers and workers comp insurers must be aware of these new indicators, especially the nature of the injuries.

Read this full article from 





ISSA and NORMI Join Forces to Better Serve Members

ISSA, the worldwide cleaning industry association, has entered an alliance with the National Organization of Remediators and Mold Inspectors (NORMI) which will allow both groups to better serve their clients.


A main goal of ISSA is to enhance the sustainability and vitality of the cleaning industry through educational and training products and services. The partnership with NORMI will help ISSA maintain and further this objective.


ISSA offers education, training, and certifications under its Cleaning Management Institute (CMI) brand. Content ranges from workshops for frontline professionals to seminars for managers, trainers, and supervisors. NORMI has an extensive training and certification program and is an approved training provider for states that require licensure in the mold profession.





Looking for Something? We Can Help

With the help of ISSA, we can help you find that which you need.


Looking for new software? Or perhaps you need to get insurance. Visit the ISSA Buyer’s Guide. All of ISSA Associate Members are listed in the Buyer’s Guide and is your direct access to partners that can provide you with the resources you need – many times at a discounted rates. Former ARCSI Industry Partners are now ISSA Associate Members and are listed in the Buyer’s Guide.


Visit today. 





Welcome to

Residential Members


  • Sonia Alvarado, Heaven LLC, Brookhaven, GA
  • Bill Bignall, A&B Professional Cleaning Services, Middletown, DE
  • Jane Fynn Coleman, Gen8sys Professional Cleaning Services, LLC, Falls Church, VA
  • Melanie Garcia, Oranges & Lemons, Los Angeles, CA
  • Lindsay Hages, Top Shelf Cleaning Company, Richland, WA
  • Marie Howard, Marie's Magic Touch Cleaning service, Mansfield, TX
  • Richard Jenkins, Molly Maid of Cheapeake, Norfolk, VA
  • Krystal Jones, Krystal Clear Cleaning Service LLC, Milwaukee, WI
  • Sherry Kuykendall, Top Mops Cleaning Service, Lexington, KY
  • Carol Lewanda, You've Got Maids, North Palm Beach, FL
  • Christy Lewis, The Cleaning Valkyries, Shoreline, WA
  • Johayra Macias, Excellence Home Services, Rockville Centre, NY
  • Ulises Martinez, Noble Cleaning Caretakers LLC, Commerce City, CO
  • Maria Marzolo, Liberta Cleaning Team, Dearborn, MI
  • E. Abigail Mendoza, The Cleaning Providers LLC, Manassas, VA
  • Stacy Miller, Classy Cleaning, Lake Charles, LA
  • Konstantin Nedyalkov, TiamaT Inc., Chicago, IL
  • Cimara Santiago, Cimara Cleaning Services, Silver Spring, MD
  • Simone Silva, Cabo Cleaning Services LLC, Deerfield Beach, FL
  • Sugey Velazquez, Mop Squad, Kissimmee,FL
  • Alicia Wilson, ABBA Services, Fulton, TX




Who Do You Trust?


Next Stop for the HCT: Baltimore


Upcoming Networking Event in Portland, Maine at Green Clean Maine


SAVE THE DATE: ISSA Show North America 2018 Travels to Dallas


Steps to Evaluating Team-Training Programs


Amazon Ditches Independent Contractor Model For House Cleaning Services


Spotting the Red Flags of Workers Comp Fraud


ISSA and NORMI Join Forces to Better Serve Members


Looking for Something? We Can Help


Welcome to New Members





















more Calendar

10/12/2019 » 10/13/2019
IICRC House Cleaning Technician (HCT) Certification Class - Indianapolis

11/19/2019 » 11/21/2019
IICRC House Cleaning Technician (HCT) Certification Class - Las Vegas


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