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Register for CMI’s First-Ever Business Growth Strategies Workshop

Posted By Erin L. Lasch CAE, Friday, April 26, 2019

ISSA Residential Cleaner Members Receive Special Discount


If you’re facing challenges while building your cleaning company business, you are not alone. ISSA’s Cleaning Management Institute (CMI) is launching a special event to help you tackle these challenges and come out stronger.


CMI’s Business Growth Strategies workshop is scheduled for June 4-6 at ISSA headquarters in Northbrook, IL. Not only is this your opportunity to benefit from an informative and interactive workshop, but to spend time with ISSA staff and get a special tour of the headquarters of the leading trade association for the global cleaning industry.


“This workshop is formatted for business owners and management-level employees of contracting businesses in both the residential and commercial setting,” said Brant Insero, ISSA director of education, certifications, and standards. “Contractors will take away proven methods of social media marketing and come to understand business intelligence, data-driven decisions, and the impact disruption has on their business.”



We have a special discount for ISSA Residential Members – you can attend the Business Growth Strategies for just $325!


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ARCSI Invites You to Apply for ISSA Residential Cleaning Council

Posted By Erin L. Lasch CAE, Friday, April 26, 2019

Dear Member:


I am writing to you today as a fellow member of ARCSI, A Division of ISSA and as an owner of a residential cleaning company. The demand for our industry is growing rapidly -- faster than we can hire staff to meet the demand! There is definitely a need for more leadership in this industry.


We need more people willing to make the sacrifice to better the industry. We need to bring more recognition to the industry -- recognition from consumers for the services we provide and the professionalism we bring to the table.


At ARCSI, we want to be a voice for the industry -- to provide leadership for our residential cleaning companies as they face both daily struggles and long-term planning. We need to provide our members the conduit to find the solutions to the problems they face.


Can you be that voice? If not you, then who?


We have five seats open on the ISSA Residential Cleaning Council -- and we want you to help us fill those seats and bring forth new leadership to the industry.


As the owner of a successful small business, you have already shown yourself to be a leader. When will you take the next step? Who can lead ARCSI into the future? The time is now and the answer is you.


I encourage you to submit your name to serve on the ISSA Residential Cleaning Council. The deadline to make your nomination is April 30. If you want to talk through the responsibilities, please feel free to contact me at  or (610) 430-6888.




I hope to hear from you soon!



Alonzo Adams

Chair, ISSA Residential Cleaning Council



Before you submit your application, please be sure that your ARCSI membership is current. The deadline to submit your nominations is April 30, 2019. Slate will be selected by mid-May and presented to ISSA residential cleaning membership by June 20, 2019.

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Welcome to New ISSA Residential Members!

Posted By Erin L. Lasch CAE, Tuesday, February 19, 2019

Madeline Bailey, Carpe Diem Cleaning, Durham, NC

Cynthia Bolton, Beauty and the Broom, Monee, IL
Talibah Coleman, Able Property Group, LLC, Lithonia, GA
Adriane Crabtree, Greenwood, IN
Farnaz Dar, North Penn Cleaning Solutions, Lansdale, PA
Janene Dunlop, Samir3832, Indianapolis, IN
Noemi Gonzales, KC CLEAn, Fort McMurray, AB
Rebecca Gunningsmith, Life Maid Heavenly, Trumansburg, NY
Mariama Koons, Bidew Cleaning and Janitorial Services, Shoreline, WA
Patrick Martel, Maid4Condos, Inc, Toronto, ON
Breann Martinez, Bliss Maid Services, Tulsa, OK
Jeff Mould, Sea Play Homes LLC, Selbyville, DE
Andrea Pray, Pray's Cleaning Service, Kapolei, HI
Jeric Sorrell, Temecula Valley Cleaning Company, Menifee, CA
Maria Stockstill, Maids 2 Clean, Seattle, WA
Angela Williams, The Ann Williams Company, LLC, Raleigh, NC

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From the Chair: The Time Is Now

Posted By Erin L. Lasch CAE, Friday, February 15, 2019

By Alonzo Adams


2019 is here, and I am super excited to be the new ISSA Residential Cleaning Chair. In 2003 I joined the  Association of Residential Cleaning Professionals (ARCP) and agreed to be on the board of directors. In 2010 I was elected to be the president of the Association of Residential Cleaning Services International (ARCSI), now a division of ISSA.


As a founding member, I have always wanted what is best for the association and its members. I have looked for ways to change the perception of the industry and sought ways to increase awareness. My aim is to help business owners develop new business strategies that are adaptive to the ever-changing economy and industry.


Change for Success


Now more than ever is the time for us to thrive and make a significant impact in the residential cleaning industry. Together we can do some fantastic things to make a difference. No more will we sit back and let Amazon and Google define our industry. It’s up to us, the members of ARCSI, to be the go-to resource that consumers contact when they need a trusted cleaning professional to clean their home. Instead of waiting for change to happen—let’s be that change we want to happen.


I want you to be excited about being a member more than ever. I want you to be more efficient, more effective, and more profitable. I’m looking forward to providing the staff with actionable insight and perspectives in order to deliver greater value and benefits with the goal of making our members more successful.


I’m confident that we can prepare you for greater success in this profession like no other organization in the world. If it’s the latest trends, laws, or best practices, we will provide you this information via our website, newsletter, and social communities.


Whether you’re trying to advance professionally or personally, you can turn to ISSA for help. Your goals matter to us, and we are here to help you succeed. We want to help you unlock your full potential.



Alonzo Adams is the President of Busy Bee Cleaning Company Inc. located in West Chester, PA. He serves on the board of directors and is the chair of the ISSA Residential Cleaning Council, which represents ARCSI, a Division of ISSA, the residential cleaning arm of ISSA.

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Is a National Minimum Wage Coming in 2019?

Posted By Erin L. Lasch CAE, Wednesday, January 2, 2019

With a new year, comes new legislation – and there are lots of options on the table. One possibility is a push for a national minimum wage of $15/hour, which the new Democratic House could begin to push for as early as January.


While that legislation would not likely survive in the Senate, many in the business community think that it could open doors to a compromise of a lower wage, along with other concessions.


At the state level, there are strong pushes for a $15/hour minimum wage in New Jersey, Connecticut, and Illinois, along with other states that are controlled by Democrats following the November elections.


Many also expect the Department of Labor to begin the process of developing a new overtime standard by spring.


It’s hard to say where all of this legislation and policy-making will go this year, but it is safe to say that there will be plenty going on in Washington to keep all business owners concerned.

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ISSA Show Debuting in Canada

Posted By Erin L. Lasch CAE, Monday, December 17, 2018

The ISSA Show Canada 2019 is making its debut at the Metro Toronto Convention Centre from June 11 to 13, 2019. ISSA is working with MediaEdge’s Real Estate Management Industry (REMI) Network to launch the new trade show for the cleaning and maintenance industries.


A full slate of educational seminars, trade show exhibitors and networking opportunities will showcase a range of products, equipment and services to keep facilities clean, healthy, sustainable and operating smoothly.


Responding to evolving needs for regulatory compliance and emerging trends related to occupant well-being, ISSA Show Canada promises property professionals informed insight on best practices, certification, training, innovation and other emerging topics in the Canadian facility and cleaning markets.


The new collaboration creates a forum for facility, property and operations managers to meet leading suppliers of cleaning products and services, keep up with market trends and share experiences with their industry peers – professional development to benefit their buildings, staff and tenants.


Watch for more information to come soon about this exciting new show!

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Hiring the Productive and Legal Way

Posted By Erin L. Lasch CAE, Thursday, December 13, 2018

Hiring remains a critical concern for the cleaning industry – not just who to hire but where do you find applicants. Wendy Christie, from, joined Hot Topic Tuesday to talk about another aspect of hiring that you cannot forget about – hiring the legal way.


“Anything you are doing in regard to hiring, should focus on the business,” Christie warned. “When hiring, you cannot discriminate on any of the following criteria:

  • Sex,
  • Age,
  • Race,
  • National origin,
  • Religion,
  • Physical disability,
  • Veteran status, and
  • State specific – smoking, cross dressing, transgender.”

In today’s world, it is safe to say that hiring can be a legal minefield. It is imperative to be proactive and know the legal risks you are facing.

Christie warned attendees to be cognizant of discussion topics even when engaging in small talk.


“One of the things you have to be careful of is not asking questions that delves into those protected areas,” Christie said. “Even if the applicant brings up a topic that is in a protected category, you should avoid the topic. It would be best to change the subject.”


To download this call or other Hot Topic Tuesday calls, visit and click on “Downloads.” Don’t forget – as a member, Hot Topic downloads are free.

Wendy Christie offered several handouts to help employees navigate the hiring process. Download them today.


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Making Plans for the New Year

Posted By Erin L. Lasch CAE, Thursday, December 6, 2018

By RJ Patel, Chair, Residential Cleaning Council

As you are aware by now, ISSA has been doing some restructuring at the staff level, and with that, comes changes. Most notable for us is the recent resignation of Ernie Hartong as the Executive Director for ARCSI, A Division of ISSA.

With the new year right around the corner, the timing is perfect to set new goals and make plans for the future. As chair of the Residential Cleaning Council, I want to assure you that we remain committed to growing ARCSI and providing the highest level of quality service to our residential cleaning members.

We realize that transitions can feel unsettling, particularly when leadership is involved. Please know that Alonzo Adams and I are working very closely with the staff team to ensure that we stay on a forward and upward path that is focused on delivering value to you, our ultimate stakeholders. Our vision for the future includes growing our membership, providing online education opportunities, and strengthening the special bond that connects our community.

I hope you know that you can contact either Alonzo or me with any questions or concerns that you have. We have always prided ourselves on the family-like connection among the membership and that is something that will not change.

From all of us at ISSA, I hope that you have a safe and happy holiday season!




RJ Patel


RJ Patel is the president of Prestigious Cleaning Team and chair of the ISSA Residential Cleaning Council. He may be reached at or 770-422-5326.

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Cleaning During Flu Season

Posted By Erin L. Lasch CAE, Thursday, December 6, 2018

By Bruce Vance


Flu season is upon us again and cleaning companies want to ensure they are doing all they can to keep their clients and their technicians safe from the flu. After all, we are the first line of defense in the health care system. Obviously, we can’t protect them from all exposure, but we can use hygienic cleaning in the home to lessen transmission within it.
Hygienic Cleaning


Germs can be transmitted through the air, person to person contact, and from surfaces touched by an infected person. Hygienic cleaning targets these high touch areas for special attention. These are things such as door knobs, sink faucets, phones especially if shared by more than one-person, light switches, and anything that multiple people touch frequently. When cleaning high touch areas, turn your cloth so that you are not using the same side twice. (Fold your cloths so that you have eight sides). If you are using micro fiber cloths, normal cleaning should be adequate. If there is an active outbreak you may want to use disinfectant wipes. Again, use each side only once and follow directions.


The importance of using a side only once was highlighted in a study at Northern Arizona University in which they found that when using the same side of their disinfecting wipe, by the third doorknob they were actually adding, not subtracting, germs. Do remember to include the outside doorknob on the main entry.


Having said all this, we obviously can have a limited impact if we are only there every week or two. Germs can spread rapidly through a building. In one study the entrance door handle was inoculated with germs in the morning and 40% of the inhabitants of the building had traces on their hands by noon. However, you can help your clients during a flu outbreak by educating them on hygienic cleaning.


Protecting yourself and your staff


In addition to helping your clients protect themselves, it is important to protect yourself and your staff. At this time of year using personal protective equipment, especially gloves, is more important than ever.


Hand washing is the first line of defense. Wash your hands after removing gloves and between houses. Oh, and while you are wearing those gloves, watch what you are touching, especially your face. Germs can ride on dust, so avoid methods that send dust into the air. Vacuum instead of sweeping, use a cloth instead of a brush.


Keeping Mrs. Smith’s germs from visiting Mrs. Jones


It is critical that we take every precaution to prevent the transfer of germs from one house to another. I hope everyone uses separate cloths and mop heads for each house, but what about scrub sponges? These are breeding grounds for bacteria and carriers for viruses. They can be sanitized in the microwave, but I suspect that most people use the same dirty sponge from house to house. You can substitute scrubbing micro fiber cloths which can be washed with other micro fibers and come in colors to match your color coding. Wash your cloths in as hot water as you can. If your washer has a sanitizing cycle, use it. If you use cotton cloths, add chlorine bleach in laundering. If you use microfibers, hot water and detergent are usually enough, but if you feel there is a high risk, add chlorine bleach. It is not recommended for microfibers but the better ones can tolerate it. It will shorten their life, though. 


Flu season is never fun but with a little care, we can help protect ourselves and our clients.

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Your Worst Enemy Is Yourself, Goggins Tells Show Attendees

Posted By Erin L. Lasch CAE, Thursday, November 29, 2018

Former Navy SEAL David Goggins shared some insight into what keeps many from achieving their goals in a one-on-one with Brant Insero, ISSA Director of Education, Training, Certification & Standards at the ISSA Show 2018 in Dallas.


Goggins said that simply, “Your worst enemy is yourself.” During his life, Goggins has faced – and conquered – many challenges.  In a discussion titled “Complacency Kills,” Goggins suggested continuously putting obstacles in front of yourself. “I’m not asking you to run 200 miles. I’m asking you to do more with your life,” Goggins stressed.


Many of us do get to points in our life where we feel that we can’t overcome the challenges in front of us, much as Goggins did. But he persevered and kept going, telling the audience that, “I want to do more with my life.”


During his career, Goggins faced severe weight and health issues – many things that make it impossible to be a Navy SEAL. But he explained, “A lot of us want to start something new tomorrow. Why not start today?”


Goggins became a member of the United States Air Force Tactical Air Control Party also known as TACP. Goggins graduated from BUD/S training with Class 235 in 2001 and was assigned to SEAL Team FIVE. Goggins served in Iraq. In 2004, Goggins graduated from Army Ranger School with the distinction of enlisted “Top Honor Man.” Goggins is now a professional speaker and is featured on the Patriot Tour.

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