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January 8, 2016 Residential Cleaning Connection NL
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News, Networking & Events for the Cleaning Professional

January 8, 2016 | Volume 7 | Issue 1


Ernie's Etchings: Members Make It Happen


On the Road with Peter


6 Questions You Need to Ask Yourself Before Making a Hire


Health Care Law Reporting Extension Issued


HomeAdvisor and Google Team Up to Improve Search Results


Kleaning for Kids: A Joint Project Between ARCSI and Local Ronald McDonald House Charities

Members Make It Happen

2016 is off to a great start. Our members continue to be awesome! If you missed this week’s Hot Topic Tuesday, you missed a good example of one of the greatest benefits of being an ARCSI member. Members helping members. It as an open forum about “What Keeps You Up at Night.” Interaction on the call was non-stop. Old members, new members and staff were all talking about issues both general and specific that they needed help in solving.


Both Jeff Fisher and I received some great feedback on what type of programming members would like to see in 2016. There were the usual suspects of marketing and finding and keeping good employees. But there were also some new ideas centered around more specific training for your professional cleaning staff. These ideas were not just about cleaning techniques, about also more personal development programs for your cleaning staff. All of these ideas, along with the information from our most recent Membership Survey (you did take the time to complete it, didn’t you?) will be given to the ARCSI Board at our annual planning retreat later this month.


The second great idea that came from a member this week was a “Happy New Year” promo email that I received from Denise Bogan of Denton Cleaning. It had a link to a Tony Robbins blog about the 10 things that happy people don’t do that make them different and successful. I have added Denise’s email to the marketing section of our Alison Palmer Member Resource Library, and here is a link to the Tony Robbins’ blog. It was some uplifting and introspective reading to start the new year.
Over the next several weeks we will be reaching out for members to staff our various committees. It is your chance to get engaged and get more out of your ARCSI membership. We will also be looking for proposals for presentations at our 2016 Convention in Chicago. So if you are doing something that is successful, unique, or different in your business that you think can help other ARCSI members, we want to hear from you.


Have a great 2016!












                      ARCSI News 






















On the Road with Peter

We are on the road with Peter in Rocky Point, New York, with Stacie Otter McMillan, owner of Clean and Simple Cleaning in Lynnwood, Washington. The last time I saw most of you was at the 2015 Cleaning Convention in Las Vegas. What a great Convention! We got lots of good takeaways and the icing on top was of course Teresa Ward winning the ISSA Excellent Idea Award from Kevin O’Leary of Shark Tank! I had originally planned to have this story feature Teresa and her Wonder Apron. But sadly as you all know, we lost Teresa in November.


Instead, I want to focus on Stacie McMillan. I had a great one-on-one discussion with Stacie sitting by Teresa’s pool. Stacie had flown in to help with decorating Teresa’s home for Christmas.


Stacie told me about her recent scar from the Occupational Safety & Health Administration (OSHA), a division of the United States Department of Labor. I can only say get your ducks in a row now before OSHA comes knocking on your door! Through some research on an OSHA, I found that fines to cleaning services range $75K to $963k. OUCH!


One thing that could have been a big no-no for Stacie was her office person turned OSHA away. It was a late Friday afternoon, Stacie had left the office early and she was unreachable by phone. Her office did not want to let OSHA in without Stacie aware. Stacie got on the phone first thing on Monday to make a new appointment with OSHA. Then she got on OSHA’s website to get her ducks in a row for thier visit. She even did a walk-through to see that she was OSHA compliant.


She found several issues including eye wash kits, up-to-date MSDS sheets. Stacie also had too much bleach on hand. You should have no more than about a gallon on hand. This one stumped me since we are cleaning services. Not a bad idea to go to www.osha.gov and in the search bar put Cleaning Industry requirements. Here are some other facts I found in my research. I also found that OSHA is going to be placing much more attention on floor safety. The number of work place injuries has dropped considerably in the past few years due to tougher OSHA guidelines. While the OSHA rules and regulations can be cumbersome and costly to comply with, the regulations have decreased workplace accidents. A decrease in workplace injuries can spell a savings down the road for workers comp costs, which could be a silver lining for being OSHA compliant.


Did you know . . . ?

  • Stacie started Clean and Simple in 1991.
  • Stacie has been a part of ARCSI since 2004.
  • Clean and Simple Cleaning has carried a gold star from Angies List since 2010.
  • Stacie has IICRC Clean Trust Certification.
  • Stacie is currently serving on the ARCSI Board of Directors.

As most of you know the last few weeks for us have been very sad with the loss of Teresa Ward. For me, it has been very emotional since Teresa and I seemed to be joined at the hip at times with my many trips to Long Island and our Conventions and ELCs. Teresa was a great friend, mentor and listener. I was very lucky to share my last cup of coffee with her on Wednesday before she died. Our talk that day will forever be in my memory. One thing we talked about was how short life was! Wow! If you take one thing from this, know that life is too short. Take time everyday and enjoy the things you take for granted. Most of all, live life for today.


Till next time, Peter


6 Questions You Need to Ask Yourself Before Making a Hire

Watch this featured video from Mel Kleiman, Founder and CEO of Humetrics, as he tells viewers the six questions that you need to ask before making a new hire. WATCH NOW!


                     INDUSTRY NEWS


Health Care Law Reporting Extension Issued

The Treasury Department on Monday gave employers an extension of critical reporting requirements, as it seeks to manage some of the most complicated parts of the federal health care law.


Employers had previously faced deadlines in February and March to report 2015 health insurance information to their employees, and also to the IRS.

If they need more time, employers can now have until March 31 to get information to their workers and until June 30 in certain cases to get details to the IRS.
Treasury said it acted after many employers complained they might not be able to get the information processed in time. Companies that rely on outside vendors were running into a bottleneck.


“It’s a limited extension to make the system work as smoothly as possible,” Treasury senior adviser Mark Iwry said. The extension also applies to health insurance companies facing similar reporting requirements.

The information is needed to enforce the health law’s requirement that individuals carry insurance, to administer its subsidies for premiums and to apply its requirement that larger employers offer coverage. Employers and insurers are filing the annual reports for the first time, as required by the health law.


HomeAdvisor and Google Team Up to Improve Search Results
From Cleaning Business Today

When prospects search for cleaning services on Google, your HomeAdvisor rating shows up too. Read this article in full in the Cleaning Business Today magazine.


                     MEMBER NEWS


Kleaning for Kids: A Joint Project Between ARCSI and Local Ronald McDonald House Charities

ARCSI is proud to announce the launch of Kleaning for Kids, a joint project with local Ronald McDonald House Charities. Through the generous support of ARCSI’s member volunteers, ARSCI will provide residential cleaning services at no charge to the Ronald McDonald Houses in their community.

“We are so proud to be launching this program,” ARCSI CEO Ernie Hartong said. “And the generosity from our members has been nothing short of amazing. In our pilot projects, our members jumped at the opportunity to use their unique skill sets to fill this need and help with such a worthy cause.”

Pilot projects have launched in Columbus and Atlanta, and are soon to begin in Seattle, St. Louis, Metro DC and North Virginia, Norfolk and Philadelphia.

Find out more about Kleaning for Kids


more Calendar

5/18/2018 » 5/19/2018
IICRC House Cleaning Technician Certification Class (Baltimore)

Hot Topic Tuesday: Happy Memorial Day!

Residential Networking Event


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